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Job Title: Public Health Office Assistant (Translator)
Category: Full-Time
Status: Open
Public Health Office Assistant (Translator)
(Salary: $11.98 per hour)

Minimum Qualifications:
Education and Experience:  Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. Substitution of Experience for Education:  Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education). 
Must be bilingual in English and Spanish with the ability to translate/interpret for Hispanic clients during clinical services. Excellent communications skills. Good knowledge of standard business English, spelling and routine arithmetic. Operation of standard office machines and equipment including two years computer experience. Ability to maintain confidentiality and professionalism in all situations. Must have a valid Tennessee Driver’s License, reliable vehicle, and telephone.

Preferred Qualifications:
Experience translating in a clinical setting.
Experience in preparing and maintaining medical health records and reports.
Experience with compliance of laws, regulations and policies.
Experience in scheduling patient appointments.

Examples of Duties and Responsibilities:
1. Interviews health department clients for medical, environmental, and administrative services; schedules client appointments; informs client of any visit requirements; collects and updates client demographic information for registration purposes; reviews and verifies current insurance information, financial information, as well as immunization status; enters collected data into the Health Department management information system; accesses computer database to determine managed care organization assignment and client co-pay/deductible
responsibilities; reviews client account balance; prepares medical record for
services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory; reviews client encounter forms for accuracy after services have been provided; discusses charges for services with clients and explains sliding fee scale where applicable.

2. Determines eligibility for program services provided by the Department of Health and other referring agencies; interviews prospective clients while maintaining
confidentiality; reviews documentation such as income, residency, identification, citizenship, and insurance information; determines if client qualifies for services based on information provided and set program criteria; reviews departmental
policies and procedures to keep abreast of any changes, revisions, or additions;
discusses with clients all possibilities for assistance within and outside the Health
Department; informs client of rights and responsibilities for participation in
various programs such as Women, Infants, and Children (WIC), Family Planning, and Child Health and Development; issues WIC vouchers to eligible clients.

3. Maintains the fiscal accountability for services provided at the Health Department; reviews client encounter forms for accuracy and enters all service/encounter data into the Health Department computer system; calculates charges, electronically or manually, to initiate the billing process; collects payments for services rendered; reviews explanation of payment from insurance companies and applies the correct amount to each client ledger; reconciles client ledgers to reflect claim denials and generate statements for unpaid balances; reconciles fees collected with cash drawer report; adjusts client’s account upon receiving a bad check and mails a letter requesting payment; implements refund process for overpayments; creates certificate of deposit to allocate funds to proper program area budget codes.

4. Processes and maintains medical and administrative records and reports; determines appropriate forms for establishing records to comply with State and Federal guidelines; follows policy and procedures to ensure confidentiality of client information; obtains prior authorization from patient, parent, or legal guardian before releasing medical information; retains and destroys records according to established State and Federal guidelines; generates periodic reports such as daily encounter listings, WIC receipts, and void reports.

5. Serves as a liaison between clients and medical providers, the community, and other agencies; reviews and processes applications for environmental services,
birth/death certificates, burial transit permits, and paternity acknowledgement;
screens applicant to ensure proper authorization for access of information;
interprets and explains policies and procedures related to vital records activities; offers Motor Voter registration and application completion assistance to clients.

6. Performs a variety of routine clerical functions such as may relate to assembling information, filing, opening, sorting and distributing mail, ordering supplies, keeping supplies on hand and being responsible for same, performs some time-keeping, public relations, compiles statistical reports, types a variety of material
from copy, rough draft, marginal notes, verbal instruction or transcription.

7. Other duties as assigned by supervisor.

Emergency Preparedness: Respond to and report immediately if called upon as part of a coordinated emergency response by the Department of Health.

Applications can be picked up at the Jackson-Madison County Regional Health Department, 804 North Parkway, Jackson, TN 38305. They may also be printed from our Madison County website All applications must be returned by 4:30 p.m., March 24, 2017, to the Jackson-Madison County Regional Health Department.
Publication Date/Time:
3/13/2017 12:00 AM
Closing Date/Time:
3/24/2017 4:30 PM

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